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Frequently Asked Questions
We’re here to make advanced genomics and multi-omics testing simple, secure, and meaningful for you.
About Dante Labs
What is Dante Labs?
Dante Labs is a global genomics company providing Whole Genome Sequencing and multi-omics tests for individuals, clinicians, and researchers. We operate in multiple regions and work with CLIA- and ISO-accredited laboratories.
What makes Dante Labs different?
We sequence the entire genome using state-of-the-art platforms and proprietary analytics, giving you lifetime access to your data and evolving reports as science advances.
Orders & Shipping
How do I order a test?
Choose your test from our Shop, add to cart, and checkout. Your kit ships directly to your address with clear instructions inside.
Where do you ship and how long does it take?
We ship worldwide. Typical delivery time is 3–7 business days depending on your region. You’ll receive tracking as soon as your kit ships.
Is return shipping included?
Yes—most regions include a prepaid return label in the kit. If not available in your country, we’ll provide simple alternatives at checkout or via support.
Sample Collection & Processing
How do I collect my sample?
Most tests use a simple at-home saliva collection. Follow the illustrated steps in your kit; no needles or clinic visit required.
How long do results take?
Timelines vary by test once the sample arrives at our lab:
• Whole Genome Sequencing: ~6–8 weeks
• RNA / Multi-Omics: ~4–6 weeks
You’ll get status updates by email at each step.
• Whole Genome Sequencing: ~6–8 weeks
• RNA / Multi-Omics: ~4–6 weeks
You’ll get status updates by email at each step.
Can I track my sample?
Yes. After your kit is registered and received, progress appears in your Dante account dashboard.
Results & Reports
How will I receive my results?
We’ll email you when results are ready. View and download reports securely from your Dante account; raw data (FASTQ/BAM/VCF) can be requested or downloaded where available.
What reports do I get?
With our Dante Genome, you get health predispositions, traits and wellness, carrier status, and more than 100 reports and optional raw data. Once your genome is sequenced, you can add new reports later without a new sample.
With our Complete RNA Profile, you receive RNA Biological Age and reports on:
- Dynamic Health Monitoring
- Lifestyle and Environment Feedback
- Aging & Longevity Insights
Privacy & Data Security
Who owns my genetic data?
You do. You control your data—download it, delete it, or anonymize it at any time from your account or by contacting support.
How is my data protected?
We follow strict security, privacy, and regulatory standards (including GDPR and HIPAA contexts). Data is encrypted in transit and at rest, with controls to prevent unauthorized access.
Can I share data with my doctor or a researcher?
Yes. You can securely share reports or raw files through your account or by generating a secure download link.
Payments & Returns
What payment methods are accepted?
We accept major credit/debit cards, PayPal, and selected local options. Prices display in your local currency where supported.
Can I return my kit or get a refund?
Unopened kits may be refunded within 14 days. Once a sample is registered, refunds are not possible due to lab processing. See our Refund Policy for details.
Support & Contact
How do I contact support?
Email us at contact@dantelabs.com or visit our Help Center. We typically respond within 24 hours.
Where are you located?
We operate globally with facilities and partners in the United States, the United Kingdom, the European Union, and the United Arab Emirates.
Didn’t find your answer? Visit our Help Center or contact us—happy to help.
