Terms of Service

THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 12 (DISPUTE RESOLUTION AND ARBITRATION) CAREFULLY.

These Terms of Service (“Terms”) constitute a legal agreement between Dante Labs International Inc (“Dante Labs,” “we,” “our,” or “us”) and you (“you” or “your”). These Terms govern your access to and use of Dante Labs’ products, website (dantelabs.com, us.dantelabs.com, and any successor websites), mobile applications, software, and all related services (collectively, the “Services”).

Please read these Terms carefully before using the Services. By creating an account, placing an order, submitting a biological sample, or otherwise accessing or using the Services, you agree to be bound by these Terms and all incorporated policies, including our Privacy Statement, Cookie and Tracking Disclosure, and any applicable Membership Terms, Research Consent, and Genetic Data Consent Form.

These Terms apply to users who reside in or access the Services from the United States. If you reside outside the United States, additional or different terms may apply.

1. Who Can Use the Services

By using the Services or creating an account, you represent, warrant, and agree that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement
• You are not a person barred from receiving the Services under the laws of the United States or any other applicable jurisdiction
• Any biological sample you provide to Dante Labs is either your own or the sample of a minor child for whom you are a parent or legal guardian, and you have legal authority to consent on their behalf
• You are not an insurance company, employer, or agent thereof, and you will not use the Services or any information obtained from the Services for underwriting, employment, or coverage decisions
• You will not use the Services or any Genetic Information for forensic or law enforcement purposes, investigative genealogy, or any purpose intended to identify or investigate individuals without their consent
• You will not use manual or automated means to scrape, crawl, data mine, or extract data from the Services, or use data obtained from the Services to develop, train, or improve any artificial intelligence, machine learning model, or algorithm, without Dante Labs’ prior written consent

2. Risks and Considerations Regarding Genetic Testing

You should carefully consider the following before using our Services:

Genetic Information Is Irrevocable. Once you learn your Genetic Information, that knowledge cannot be undone. You may learn information about yourself that is unexpected, unwelcome, or distressing. This may include information about disease risks, carrier status for hereditary conditions, ancestry you did not expect, or biological relationships (for example, that a person you believed to be a biological relative is not, or that you have biological relatives you did not know about).

Results May Change Over Time. Genetic science is evolving. Reports and interpretations based on current scientific understanding may be updated, refined, or corrected as new research becomes available. Previous reports may be superseded by new findings.

Implications for Family Members. Because you share DNA with biological relatives, your Genetic Information may reveal information about your family members, including disease risks and ancestry, even without their participation or consent. You should consider the potential impact on family members before proceeding.

Accuracy and Limitations. While Dante Labs uses industry-standard sequencing technology and analysis methods, no genetic test is 100% accurate. Sequencing coverage, depth, and variant calling may vary. A small fraction of data may be uninterpretable or contain errors. Results should be interpreted in consultation with a healthcare professional.

3. Not Medical Advice

The Services are for informational, educational, and research purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Dante Labs is not a healthcare provider. The reports and information we provide are not medical advice, medical diagnoses, or clinical recommendations. You should not make medical decisions, start or stop medications, or change health behaviors solely on the basis of information received from Dante Labs.

If you have questions or concerns about your health or genetic results, you should consult with a qualified physician, genetic counselor, or other healthcare professional. Genetic risk assessments reflect statistical probabilities based on current research and are not deterministic predictions of whether you will or will not develop a particular condition.

For most common diseases, known genetic factors account for only a fraction of overall risk. Environmental factors, lifestyle choices, and family history are important contributors that genetic testing alone does not fully capture.

4. Your Account

To use certain Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify Dante Labs immediately at hello@dantelabs.com if you become aware of any unauthorized use of your account or any other breach of security. Dante Labs is not liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Sample Submission and Processing

By submitting a biological sample to Dante Labs, you:

• Grant Dante Labs permission to analyze your sample using whole genome sequencing and related technologies, and you specifically request that Dante Labs disclose the results of such analysis to you
• Understand that once your sample is submitted and processed, the analysis is irreversible and the sample cannot be returned to you
• Understand that your biological sample will be destroyed promptly after sequencing and quality control are complete, unless you have opted in to extended sample storage (see our Privacy Statement, Section 6)
• Acknowledge that the laboratory may not be able to process your sample due to insufficient sample quantity or quality, and that in such cases Dante Labs will make reasonable efforts to reprocess or request a replacement sample before offering a refund
• Understand that you acquire no rights in any research or commercial products that may be developed using Aggregate or De-identified data derived from your sample, and that you will not receive compensation for any such products

6. Intellectual Property and Data Ownership

6.1 Your Data

You own your Genetic Information. Dante Labs does not claim ownership of your Genetic Information. Subject to these Terms and our Privacy Statement, you may download your Genetic Information (including raw data files) from your account at any time.

By using the Services, you grant Dante Labs a limited, non-exclusive, royalty-free license to use your Genetic Information solely for the purpose of providing you with the Services, including sequencing your sample, generating reports, delivering results, and providing customer support.

If you separately consent to participate in our Research Program (see Research Consent), you grant Dante Labs an additional license to use your De-identified Information for research purposes, as described in the Research Consent document. Participation in the Research Program is voluntary and is not required to use the Services.

6.2 Dante Labs Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, algorithms, software, code, report formats, and other content on the Services (collectively, “Dante Labs Content”), other than your Genetic Information and Self-Reported Information, is owned, controlled, or licensed by Dante Labs and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Dante Labs Content, or reverse engineer or attempt to extract the source code of any software, except as permitted by applicable law.

7. User Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms
• Submit a sample that is not your own or that of a minor in your legal custody, without proper legal authorization
• Attempt to identify other users of the Services or contact them through means not provided by the Services
• Upload, transmit, or distribute any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable
• Use the Services to discriminate against any individual based on their genetic information, ancestry, health status, or any other protected characteristic
• Interfere with or disrupt the Services, servers, or networks connected to the Services
• Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
• Use any automated means (including bots, scrapers, crawlers, or spiders) to access, collect, or extract data from the Services, or to train AI or ML models
• Resell, sublicense, or commercially exploit the Services or any data obtained from the Services without Dante Labs’ prior written consent
• Violate any applicable local, state, national, or international law or regulation

8. Payment and Refunds

By placing an order, you agree to pay all fees and charges associated with your order, including applicable taxes and shipping costs. All payments are processed through our third-party payment processor. Dante Labs does not store your full credit card number.

Refunds: Except as required by applicable law, all purchases are non-refundable once your sample has been received and processing has begun. If your sample cannot be processed after reasonable efforts (including reprocessing and requesting a replacement sample), you will be entitled to a full refund of the purchase price, less shipping and handling. For complete details, see our Return and Refund Policy.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DANTE LABS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

DANTE LABS DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE, COMPLETE, OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DANTE LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF DANTE LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DANTE LABS’ TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DANTE LABS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dante Labs, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) your disclosure of your Genetic Information to any third party; or (e) any content you submit or transmit through the Services.

11. Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles, except to the extent that applicable federal law governs.

12. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

12.1 Informal Resolution

Before initiating any arbitration or court proceeding, you and Dante Labs agree to attempt to resolve any dispute informally. You must send a written notice describing your claim and the relief sought to Dante Labs at legal@dantelabs.com (a “Dispute Notice”). Dante Labs will send any Dispute Notice to you at the email address associated with your account. The parties will attempt to resolve the dispute through informal negotiation for sixty (60) days from the date the Dispute Notice is received. If the dispute is not resolved within that period, either party may commence arbitration as described below.

12.2 Binding Arbitration

If we are unable to resolve a dispute through informal negotiation, you and Dante Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the formation, interpretation, performance, or breach of these Terms) shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as modified by this section.

The arbitration will be conducted by a single arbitrator. The arbitration shall take place in the county where you reside, or at another mutually agreed location, or by telephone, video conference, or online, at the arbitrator’s discretion. The arbitrator’s decision will be final and binding.

For claims of $10,000 or less, you may choose whether the arbitration proceeds in person, by telephone, video conference, or based solely on written submissions. For claims exceeding $10,000, the right to a hearing will be determined by the AAA Rules.

12.3 Class Action Waiver

YOU AND DANTE LABS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

12.4 Exceptions

Notwithstanding the foregoing, the following claims are not subject to arbitration: (a) claims that may be brought in small claims court, if your claims qualify; (b) claims for injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (c) to the extent that applicable state genetic privacy laws (including the Illinois Genetic Information Privacy Act and the Texas Genomic Act) prohibit mandatory arbitration or class action waivers for claims arising under those laws, such claims shall not be subject to the arbitration and class action waiver provisions of this section.

12.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions of this section by sending written notice to legal@dantelabs.com within thirty (30) days of the date you first agree to these Terms. Your opt-out notice must include your name, mailing address, email address associated with your Dante Labs account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Dante Labs agree to submit to the exclusive jurisdiction of the federal and state courts located in New York County, New York, for the resolution of disputes.

13. Modifications to Terms and Services

Dante Labs may modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website with a revised “Last Updated” date and, for material changes, by sending a notification to the email address associated with your account at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and may delete your account.

Dante Labs may also modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

14. Termination

You may terminate your account at any time by deleting your account through your account settings or by contacting us at hello@dantelabs.com. Upon account deletion, we will delete or de-identify your Genetic Information in accordance with our Privacy Statement.

Dante Labs may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms. Upon termination, all rights and licenses granted to you under these Terms will immediately cease.

15. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Statement, Cookie and Tracking Disclosure, Genetic Data Consent Form, Research Consent, and Membership Terms (to the extent applicable), constitute the entire agreement between you and Dante Labs with respect to the Services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Dante Labs’ failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without Dante Labs’ prior written consent. Dante Labs may assign these Terms without restriction, provided that the assignee agrees to be bound by these Terms.

Force Majeure. Dante Labs shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, epidemics, pandemics, government orders, labor disputes, power failures, or Internet disturbances.

Notices. Any notices to you will be sent to the email address associated with your account. Notices to Dante Labs should be sent to legal@dantelabs.com.

16. Contact Information

If you have questions about these Terms, please contact us:

Dante Labs International Inc

Email: legal@dantelabs.com

17. TERMS OF SERVICE ADDENDUM

For Residents of the European Economic Area, United Kingdom, and Switzerland

Last Updated: April 12, 2026

This Terms of Service Addendum for European Residents (“Addendum”) supplements and modifies the Dante Labs Terms of Service (“Terms”) for individuals who reside in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland (“European Residents”). This Addendum should be read together with the Terms. Where this Addendum conflicts with the Terms, this Addendum shall prevail for European Residents.

Capitalized terms not defined in this Addendum have the meanings set forth in the Terms.

1. Applicability

This Addendum applies to you if you are a natural person who resides in the EEA, UK, or Switzerland and who uses the Services as a consumer (i.e., for purposes outside your trade, business, craft, or profession). If you are a business user, the Terms apply without this Addendum, except where mandatory provisions of applicable law require otherwise.

2. Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU) and its national implementations, as well as the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your purchase within fourteen (14) days of receipt of your order confirmation, without giving any reason.

2.1 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, a letter sent by post or email) before the withdrawal period expires. You may use the model withdrawal form below, but it is not obligatory.

Contact for withdrawal:

Dante Labs International Inc

667 Madison Ave, FL 5

New York, NY 10065

USA

Email: hello@dantelabs.com

2.2 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following circumstances:

• Sample processing has begun: Once you have submitted your biological sample and Dante Labs has begun processing it (i.e., once the laboratory has commenced genome sequencing), the right of withdrawal no longer applies, as the service has been fully performed with your prior express consent and your acknowledgment that you would lose your right of withdrawal once performance had begun.
• Digital content: To the extent that genome reports and digital content are delivered to you electronically and you have given your prior express consent to the beginning of the performance and acknowledged that you thereby lose your right of withdrawal.

For the avoidance of doubt, if your order has been placed but your biological sample has not yet been submitted to the laboratory, or if your kit has not yet been shipped, you may exercise your right of withdrawal and receive a full refund.

2.3 Effects of Withdrawal

If you exercise your right of withdrawal within the permitted period and before processing has begun:

• We will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us)
• Reimbursement will be made without undue delay and in any event not later than fourteen (14) days from the day on which we are informed of your decision to withdraw
• We will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement
• If you have already received a collection kit, you must return it to us at [return address]. You will bear the direct cost of returning the kit.

2.4 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Dante Labs International Inc, [Address], Email: hello@dantelabs.com

I hereby give notice that I withdraw from my contract for the provision of the following service: [description of service/order number]

Ordered on: _______________ / Received on: _______________

Name of consumer: _______________

Address of consumer: _______________

Signature of consumer (only if this form is submitted on paper): _______________

Date: _______________

3. Dispute Resolution

3.1 No Mandatory Arbitration

The mandatory arbitration agreement and class action waiver set forth in Section 12 of the Terms do not apply to European Residents. Nothing in the Terms limits your right to bring proceedings before the courts of your country of residence, nor does it limit your right to seek redress through an alternative dispute resolution mechanism.

3.2 European Online Dispute Resolution

If you are a consumer located in the EEA, the European Commission provides an Online Dispute Resolution (ODR) platform that may be used to resolve disputes arising from online contracts. The ODR platform is accessible at: https://ec.europa.eu/consumers/odr/

Our email address for the purposes of the ODR platform is: hello@dantelabs.com

Please note that Dante Labs is not obligated to participate in dispute resolution proceedings before a consumer arbitration body, but may choose to do so on a case-by-case basis.

3.3 UK Alternative Dispute Resolution

If you are a consumer located in the UK, you may also have the right to refer a dispute to an alternative dispute resolution (ADR) provider. You may contact the Centre for Effective Dispute Resolution (CEDR) at https://www.cedr.com/ or another certified ADR provider. Dante Labs is not currently required to use an ADR scheme but will inform you if this changes.

4. Governing Law and Jurisdiction

If you are a consumer residing in the EEA, UK, or Switzerland:

• Governing law: These Terms (as modified by this Addendum) are governed by the laws of the country of your habitual residence, to the extent that mandatory consumer protection provisions of your local law provide protections that cannot be derogated from by agreement. In all other respects, the laws of the State of New York, United States, shall apply.
• Jurisdiction: You may bring legal proceedings relating to these Terms or the Services in the courts of your country of habitual residence. Dante Labs may bring proceedings only in the courts of your country of habitual residence.

Nothing in this section affects your rights under EU Regulation (EU) No 1215/2012 (Brussels Ia Regulation) or applicable UK rules on jurisdiction in consumer contracts.

5. Statutory Warranty Rights and Digital Content Conformity

5.1 Conformity of Digital Content and Services

Under the EU Digital Content Directive (Directive (EU) 2019/770) and its UK equivalent, digital content and digital services (including genome reports and analysis delivered electronically) must conform with the contract. This means the digital content must:

• Comply with the description, quantity, quality, and functionality described at the time of purchase
• Be fit for any particular purpose which you made known to us before or at the time of the contract and which we accepted
• Be supplied with all accessories, instructions, and customer assistance as stated
• Be updated as specified in the contract, including with security updates

5.2 Your Rights in Case of Non-Conformity

If the digital content or services do not conform with the contract, you are entitled to have the digital content or service brought into conformity free of charge. If conformity cannot be achieved, or cannot be achieved without significant inconvenience to you, you may be entitled to a proportionate reduction in the price or to terminate the contract and receive a refund, in accordance with applicable law.

These statutory rights are in addition to, and not in place of, any voluntary guarantees or return policies we may offer.

5.3 Statutory Guarantee for Physical Goods

To the extent that our Services include physical goods (such as a sample collection kit), those goods are subject to the statutory legal guarantee of conformity under the EU Sale of Goods Directive (Directive (EU) 2019/771) or, for UK consumers, the Consumer Rights Act 2015. You have statutory rights if the goods are faulty, not as described, or not fit for purpose, including the right to a repair, replacement, price reduction, or refund.

6. Limitation of Liability

The limitation of liability provisions in Section 9 of the Terms are modified as follows for European Residents:

• No exclusion of mandatory rights: Nothing in the Terms or this Addendum shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be limited or excluded under applicable mandatory consumer protection law; or (d) our obligation to supply digital content or services in conformity with the contract.
• Liability for intentional or grossly negligent conduct: We do not limit our liability for damages caused by our intentional misconduct or gross negligence, or that of our legal representatives or agents.
• Other liability: To the extent permitted by applicable law, for damages not covered by the above, our total aggregate liability to you for all claims arising out of or in connection with the Terms and the Services shall not exceed the greater of (a) the amount you paid to Dante Labs in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100.00).

7. Unfair Contract Terms

The Terms and this Addendum are intended to comply with EU Directive 93/13/EEC on unfair terms in consumer contracts and its national implementations. If any provision of the Terms is found by a competent court or authority to be unfair within the meaning of applicable consumer protection law, that provision shall be deemed modified to the minimum extent necessary to make it fair and enforceable, or, if it cannot be so modified, it shall be severed, and the remaining provisions shall continue in full force and effect.

8. Pre-Contractual Information

In accordance with the EU Consumer Rights Directive and applicable national implementations, we confirm the following:

• Identity of the trader: Dante Labs International Inc, 667 Madison Ave, FL 5, New York, NY 10065, United States
• Contact details: Email: hello@dantelabs.com;
• Main characteristics of the Services: Whole genome sequencing and analysis of biological samples, delivery of personalized genome reports (ancestry, health predisposition, traits, pharmacogenomics, and other categories), and, for subscribers, ongoing access to updated reports and premium features
• Total price: As displayed at the time of checkout, inclusive of all applicable taxes. Shipping costs, if any, are stated separately before you confirm your order
• Payment methods: As offered at checkout (credit/debit card, or other methods as may be made available)
• Delivery: Sample collection kits are shipped to your address. Digital reports are delivered through your online account. Estimated delivery times are stated at checkout.
• Right of withdrawal: As described in Section 2 of this Addendum
• Duration and termination: As described in the Terms and Membership Terms
• Complaints: Please contact hello@dantelabs.com
• Minimum contract duration: Depends on the product and membership plan selected; details are provided at checkout

9. Marketing and Electronic Communications

In accordance with the ePrivacy Directive and applicable national implementations:

• We will only send you marketing communications by email, SMS, or other electronic means if you have given your prior, specific, informed, and freely given consent (“opt-in”)
• Every marketing communication we send will include a clear and easy mechanism to unsubscribe (“opt-out”)
• We will promptly honor all unsubscribe requests
• We will not make your use of the Services conditional on your consent to receive marketing communications

Transactional communications (such as order confirmations, shipping notifications, and account security alerts) are not considered marketing and will be sent as necessary for the performance of our contract with you.

10. Language

These Terms and this Addendum are provided in English. Where we are required by applicable law to provide a version in a local language, the local-language version shall prevail in the event of any inconsistency with the English version. We will make local-language versions available where required by the law of your country of residence.

11. Severability and Mandatory Consumer Protections

If any provision of the Terms or this Addendum is found to be unenforceable or contrary to mandatory consumer protection law in your country of residence, that provision shall be modified to the minimum extent necessary to comply with such law, or, if it cannot be so modified, it shall be deemed severed. The remaining provisions shall continue to apply in full. No provision of the Terms shall be interpreted in a manner that would deprive you of protections afforded by the mandatory consumer protection laws of your country of residence.

12. Contact Information

If you have questions about this Addendum or the Terms as they apply to European Residents, please contact us:

Dante Labs International Inc

Email: hello@dantelabs.com

Data Protection Officer: dpo@dantelabs.com

EU Representative:

legal@dantelabs.com

UK Representative:

legal@dantelabs.com