Home / FAQ
You can find below answers to Frequently Asked Questions. If you have more questions, please contact us using our Contact Form.

Where are our genomes sequenced?

All our tests are performed in our certified next generation sequencing center in Italy, equipped with the most advanced sample preparation and sequencing equipment to ensure the best quality.

What about the delays I read online?

How can I ship back the tube with the saliva collected?

How will I receive my raw data?

I can’t find some SNPs in your VCF that are in my 23andMe file. Why?

How do you keep your prices so low?

How do you protect your patients’ privacy?

What is the customized report and how do I choose one?

What is the Secondary Report I receive together with the Customized Report?